Storage Wimbledon Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Wimbledon provides storage, removal and related services within the United Kingdom. By booking, using or continuing to use our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Contract means the agreement between you and Storage Wimbledon incorporating these Terms and Conditions for the provision of services.
Services means any storage, removal, packing, loading, transportation, unloading, handling or related services provided by Storage Wimbledon.
Goods means any items, belongings, furniture, boxes or other property that you deliver to, store with, or ask us to move or handle.
Premises means any property, building, unit or location at or from which we provide services, including storage facilities and vehicles.
You and your mean the customer, whether an individual, partnership, company or other organisation, who books or uses our services.
We, us and our mean Storage Wimbledon.
2. Scope of Services
We provide domestic and commercial storage and removal services, including collection, transportation, delivery, and associated handling of goods. The exact scope of services will be set out in your booking confirmation or written quotation.
Any description of services on our website, promotional material, or verbal discussions is intended as a general guide only and does not form part of the Contract unless expressly stated in writing.
We reserve the right to refuse to provide services where we reasonably believe that doing so would be unsafe, unlawful, or in breach of these Terms and Conditions.
3. Booking Process
All bookings are subject to acceptance by us. A booking may be made by completing our online enquiry process, agreeing a quotation, or confirming acceptance of our service proposal in writing.
We may ask for information about access, parking, building restrictions, the nature and quantity of goods, and any special handling requirements. You must provide accurate and complete information. If information is incorrect or incomplete, we may adjust the price, modify the services, or refuse to proceed.
The Contract is formed when we issue a booking confirmation or written acceptance of your order. Any quotation provided, whether by phone or in writing, is an invitation to treat only and is not binding until confirmed.
Quotations are usually valid for a limited period, which will be stated on the quotation. If no validity period is specified, the quotation is valid for 30 days from the date of issue, subject to availability.
4. Customer Responsibilities
You are responsible for ensuring that you have the authority to enter into the Contract and that you are either the owner of the goods or have the full authority of the owner to use our services.
You must arrange suitable access and parking at collection and delivery addresses. Any permits, permissions or approvals required from landlords, managing agents, local authorities, or neighbours are your responsibility. Additional costs arising from access issues, parking fines or delays caused by lack of access may be charged to you.
You must ensure that any goods presented for storage or removal are suitably packed, labelled and prepared, unless we have specifically agreed to provide packing services. Fragile or high-value items should be appropriately protected.
You must not ask our staff to engage in any activity which is unsafe, illegal, or beyond the scope of the agreed services. Our staff may refuse to carry out any such activity at their discretion.
5. Prohibited and Restricted Items
You must not submit for storage or removal any goods that are prohibited by law or which pose a risk to health, safety or the environment. This includes but is not limited to explosives, firearms, ammunition, illegal drugs, flammable or combustible materials, compressed gases, toxic chemicals, perishable goods, plants, live animals or any other items we specify as unsuitable.
We may refuse to handle, store or transport any goods that, in our reasonable opinion, are hazardous, illegal, insufficiently packaged, infested, contaminated, or liable to cause damage or inconvenience.
If prohibited items are found among your goods, we may remove, treat or dispose of them at your cost and without further notice. You will be responsible for any loss, damage, expense or legal liability arising from your breach of this clause.
6. Prices and Payments
Charges for our services will be set out in your quotation or booking confirmation. Unless stated otherwise, prices are exclusive of any applicable taxes or charges which may be added in accordance with UK law.
We may require a deposit at the time of booking. The amount and due date for the deposit will be specified in the quotation or booking confirmation. Deposits are applied against the final invoice and may be non-refundable in accordance with the cancellation terms set out below.
Full payment is usually required prior to or on completion of the services, or in advance for ongoing storage. The specific payment terms applicable to your booking will be set out in your booking confirmation.
We accept various methods of payment as notified to you. Time for payment is of the essence. If payment is not received when due, we may suspend services, withhold delivery of goods, or restrict access to stored goods until all overdue sums are paid in full.
We reserve the right to charge interest on overdue amounts at a reasonable commercial rate from the date payment was due until paid in full, together with any costs incurred in recovering overdue sums.
7. Amendments and Changes to Bookings
If you wish to change the date, time, addresses, type of service, or the volume of goods after a booking has been confirmed, you must notify us as soon as possible. All changes are subject to availability and may result in additional charges.
If we are unable to accommodate your requested changes, the original booking may be treated as a cancellation and rebooking, and the cancellation terms below may apply.
We may make minor changes to the services or the way we deliver them if necessary to comply with law or safety requirements, or to reflect adjustments that do not materially affect the nature of the services.
8. Cancellations and Postponements
You may cancel or postpone your booking by giving us written notice. The cancellation or postponement will be effective from the date we receive your notice.
We may apply reasonable cancellation or postponement charges, which will depend on the notice period given and the nature of the services booked. You may forfeit all or part of any deposit paid if cancellation occurs close to the scheduled service date.
If you fail to be present, fail to provide access, or otherwise prevent us from carrying out the services on the agreed date, this may be treated as a late cancellation and subject to the applicable charges.
We reserve the right to cancel or postpone services where circumstances beyond our reasonable control prevent us from performing the Contract, including but not limited to extreme weather, accidents, road closures, strikes, public emergencies, or the failure of third-party suppliers. In such cases, we will seek to rearrange the services at the earliest convenient time.
9. Storage Terms
Where we provide storage, your goods will be stored at our chosen facility. We may move goods between facilities without notice, provided that the level of security and care remains substantially the same.
Storage charges are usually payable in advance on a weekly or monthly basis as specified. If storage payments fall into arrears, we may restrict access to your goods and ultimately exercise a lien over them as set out in the lien clause below.
You are responsible for ensuring that your contact details and billing information remain up to date at all times. We will rely on the latest details you have provided for issuing invoices and any notices regarding your stored goods.
10. Waste Regulations and Disposal
We operate in compliance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not remove or dispose of household or commercial waste unless this has been agreed in writing as a separate service.
You must not present waste, rubbish, contaminated items or hazardous materials as goods for storage or removal. If such items are found, we may refuse to handle them or arrange for lawful disposal at your expense.
Any additional costs or charges incurred due to the presence of waste or prohibited materials, including regulatory fines or disposal fees, will be payable by you on demand.
11. Liability and Limitations
We will take reasonable care in handling, transporting and storing your goods. Our liability for loss of or damage to goods, or for delays in performing the services, is limited as set out in this clause.
Unless otherwise agreed in writing, our total liability for loss of or damage to your goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a fair market value of the damaged or lost goods up to a reasonable overall monetary limit per booking. We may specify applicable limits in your quotation or booking confirmation.
We will not be liable for any loss or damage arising from your failure to properly pack or protect goods, inherent defects or vulnerabilities in items, normal wear and tear, atmospheric or climatic conditions, acts or omissions of third parties, or circumstances beyond our reasonable control.
We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of use, or emotional distress.
Nothing in these Terms and Conditions limits or excludes any liability that cannot be limited or excluded under UK law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
12. Insurance
You are advised to ensure that your goods are adequately insured for their full replacement value during removal and storage. We may offer, or you may arrange, appropriate insurance cover. Any insurance provided by or through us will be subject to separate policy terms, conditions and exclusions.
Our standard charges do not automatically include insurance for your goods unless expressly stated. Where no additional insurance is arranged, our liability remains limited as described in the liability clause.
13. Lien Over Goods
If you fail to pay any sums due to us under the Contract, we have a legal right to retain possession of some or all of your goods until all outstanding amounts have been paid in full. This is known as a lien.
While we exercise a lien, storage charges will continue to accrue. If any amount remains unpaid for a prolonged period, we may, after giving you reasonable notice, sell or otherwise dispose of some or all of the goods in our possession to recover the sums owed and any reasonable expenses incurred.
Any surplus funds remaining after such sale, once all sums due to us have been deducted, will be held for you but without any obligation to pay interest. You remain liable for any shortfall if the sale proceeds are insufficient to clear the outstanding balance.
14. Access to Stored Goods
Access to stored goods may be permitted during our usual opening hours, subject to reasonable notice and security procedures. We may ask for identification and verification before allowing access.
We reserve the right to restrict or suspend access where charges are overdue, where there are safety or security concerns, or where required by law or regulatory authorities.
Any handling, retrieval or additional services requested during access visits may incur extra charges, which will be advised in advance where practicable.
15. Complaints and Disputes
If you are dissatisfied with any aspect of our services, you should notify us as soon as possible, providing full details of the issue. We will investigate and seek to resolve complaints promptly and fairly.
For damage or loss claims, you must notify us in writing as soon as you become aware of the problem and, in any event, within a reasonable period after completion of the services or discovery of the loss. We may ask for evidence such as photographs, receipts, or inventory lists to assess your claim.
We will not be responsible for any loss or damage where you fail to notify us within a reasonable period and this failure materially prejudices our ability to investigate the claim or mitigate any loss.
16. Data Protection and Privacy
We collect and process personal data in order to provide our services, manage bookings, process payments, and comply with legal obligations. We will handle your personal information in accordance with applicable UK data protection laws.
Your details may be used to contact you about your booking, your stored goods, or any outstanding payments. We will not sell your personal data to third parties. Any sharing of data with third-party providers will be strictly for the purpose of performing the Contract or as required by law.
17. Termination
Either party may terminate the Contract for storage or ongoing services by giving the notice period specified in the booking confirmation or otherwise agreed in writing.
We may terminate the Contract immediately, or suspend services, if you fail to pay any sum when due, breach these Terms and Conditions, use the services for any unlawful purpose, or act in a way that endangers our staff, other customers, or property.
On termination, all outstanding sums become immediately due and payable. You must arrange to remove your goods promptly once all charges have been settled. If you fail to do so, we may continue to charge for storage and ultimately exercise our lien rights.
18. Changes to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. The version in force at the time of your booking will apply to that Contract, unless a change is required by law or we agree otherwise with you in writing.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to the Contract or these Terms and Conditions.
20. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be treated as deleted, but the rest of the Terms and Conditions shall remain in full force and effect.
No failure or delay by us in exercising any right or remedy under the Contract shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that or any other right or remedy.
These Terms and Conditions, together with your quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.
